Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
🔄 Return Policy
- We accept returns within 30 days of delivery.
- Items must be unused and in original condition.
- Custom and pre-order items are non-refundable.
- Please contact us before returning.
When will I get my order?
- Most orders ship within 1-3 business days.
- Pre-order items take about 1 week to prepare.
- Standard shipping within Australia usually takes 3-7 business days.
- International shipping times vary by destination.
How much does shipping cost?
- Domestic shipping (within Australia) is free for orders over AUD 39.
- For orders under AUD 39, standard shipping fees apply.
- International shipping fees vary depending on destination and package weight.
- Some remote areas may incur additional charges or have limited shipping options.
- Shipping costs will be calculated and shown at checkout before payment.